Terms of service

Terms of Service

Last Updated: [01/10/2026]

Welcome to [My Store]. These Terms of Service (“Terms”) govern your access to and use of our website [www.avyzo.co.in], including the purchase of products through our online store.

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

These Terms are subject to applicable laws and regulations of India, including applicable consumer-protection and e-commerce laws.

1. General Terms

[My Store] operates an online retail store offering products to customers in India.

We reserve the right to update, modify, or replace these Terms from time to time. The latest version will be posted on this page, along with the updated “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

2. Account Terms

You may be able to create an account to make purchases or use certain features of our website.

When creating an account, you agree to:

  • Provide accurate and current information;

  • Keep your account information up to date;

  • Keep your login credentials confidential;

  • Not impersonate another person;

  • Not create an account using false or misleading information; and

  • Notify us if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account, subject to applicable law.

We reserve the right to suspend or terminate accounts where there is reasonable evidence of fraud, abuse, unauthorized activity, or violation of these Terms, subject to applicable law.

3. Eligibility and Use of the Website

You may use our website only for lawful purposes and in accordance with these Terms.

If you are under the age required to independently enter into a contract under applicable law, you should use the website and make purchases only with the involvement and permission of a parent or legal guardian.

4. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate and current.

However:

  • Product colours may appear slightly different depending on your device or screen;

  • Packaging or appearance may occasionally differ from website images;

  • Product dimensions and specifications may be subject to reasonable manufacturing variations; and

  • Availability may change without notice.

We do not intentionally provide misleading descriptions or representations about our products.

If a product received by you materially differs from the product description or agreed specifications, you may have rights under applicable consumer law and our applicable return/refund policy.

5. Pricing and Payment

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

The applicable price will be the price displayed at the time you place your order, subject to obvious pricing errors and applicable law.

Prices may change from time to time. A price change will not affect an order that has already been accepted, except where permitted or required by law.

Payment Methods

We may accept payment methods such as:

  • Credit/debit cards;

  • UPI;

  • Net banking;

  • Wallets;

  • Cash on delivery, where available; and

  • Other payment methods displayed during checkout.

Payment Provider(s): [PAYMENT PROVIDER NAME(S)]

Payments may be processed by third-party payment providers. You agree to provide accurate payment and billing information necessary to complete your transaction.

We do not generally store complete payment-card information on our own systems where payment processing is handled by a third-party payment provider.

6. Promotions and Discount Codes

From time to time, we may offer promotional discounts, coupon codes, or special offers.

Unless otherwise stated:

  • Promotional offers may have specific eligibility requirements;

  • Only one promotional code may be used per order;

  • Offers may have expiration dates;

  • Offers may not be exchanged for cash;

  • Promotional terms will be displayed with the relevant offer; and

  • We may correct obvious errors in promotional information.

Nothing in this section limits rights available to consumers under applicable law.

7. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that the order has been finally accepted.

An order may be accepted, rejected, or cancelled for legitimate reasons, including:

  • Product unavailability;

  • Incorrect pricing or product information;

  • Suspected fraudulent or unauthorized activity;

  • Payment failure;

  • Delivery restrictions;

  • Errors in the order; or

  • Other circumstances permitted by applicable law.

If we cancel an order after receiving payment, we will initiate an applicable refund in accordance with our refund policy and applicable law.

8. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible at:

Email: [vanshteotia137@gmail.com]

Cancellation may not be possible once an order has been processed, dispatched, or handed over for delivery.

Where cancellation is permitted and payment has already been received, any applicable refund will be processed according to our refund policy and applicable law.

9. Shipping and Delivery

We currently deliver to:

Delivery Area: [INDIA / SPECIFIC STATES OR PIN CODES]

Available shipping options, estimated delivery times, and applicable shipping charges will be displayed during checkout or communicated with the order.

Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control, including:

  • Courier delays;

  • Weather or natural events;

  • Public holidays;

  • Transportation disruptions;

  • Incorrect or incomplete delivery information;

  • Regulatory restrictions; or

  • Other unforeseen circumstances.

We will make reasonable efforts to keep you informed about significant delivery issues.

If an order is materially delayed or otherwise fails to meet applicable legal requirements, your rights under applicable law will continue to apply.

10. Returns, Exchanges and Refunds

Our returns, exchanges, and refunds are governed by our [Return & Refund Policy], which forms part of these Terms.

Return Policy: [INSERT LINK OR RETURN POLICY DETAILS]

Depending on the product and circumstances, returns or refunds may be available for issues such as:

  • Damaged products received;

  • Defective products;

  • Incorrect products;

  • Products materially different from their advertised description or specifications; or

  • Other circumstances covered by our return policy or applicable law.

Certain products may be excluded from return or exchange where legally permitted, particularly where the nature of the product makes return unsuitable or where applicable hygiene, safety, customization, or other legitimate restrictions apply.

Any applicable return conditions, return window, procedure, and responsibility for return shipping costs will be clearly communicated in our return policy.

Where a refund is approved, the refund will generally be made using the original payment method or another lawful method agreed or required under applicable circumstances.

Nothing in this section limits any mandatory consumer rights under Indian law. The Government's e-commerce guidance addresses returns for defective, wrong, spurious, or materially misdescribed products and refund obligations.

11. Damaged or Incorrect Orders

If you receive a damaged, defective, wrong, or materially misdescribed product, please contact us promptly at:

Email: [vanshteotia137@gmail.com]

Please provide:

  • Order number;

  • Product details;

  • Description of the issue; and

  • Photographs or other reasonable evidence where requested.

We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.

12. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful purpose;

  • To violate any applicable law or regulation;

  • To impersonate another person or entity;

  • To provide false or misleading information;

  • To interfere with or disrupt our website;

  • To attempt unauthorized access to our systems;

  • To introduce malicious code, viruses, or harmful software;

  • To conduct fraudulent transactions;

  • To abuse promotional offers or discount codes;

  • To scrape, copy, or commercially exploit website content without permission;

  • To infringe intellectual-property rights;

  • To interfere with another customer's use of our website; or

  • For any purpose that violates these Terms.

We may take appropriate action where prohibited or abusive activity is identified, subject to applicable law.

13. Intellectual Property

Unless otherwise stated, the content available on our website—including our brand name, logo, graphics, photographs, text, designs, product descriptions, and website layout—is owned by or licensed to [My Store] and is protected by applicable intellectual-property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell, publish, or commercially exploit our website content without our prior written permission, except where permitted by law.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, analytics services, social-media services, and other technology providers.

Third-party services are governed by their respective terms and privacy policies.

We are not responsible for the independent policies, content, availability, or practices of third-party services, except to the extent required by applicable law.

15. User Reviews and Feedback

If you submit a product review, comment, testimonial, photograph, suggestion, or other feedback to us, you agree that you have the right to submit that material.

You must not submit content that is:

  • False or misleading;

  • Defamatory;

  • Abusive or threatening;

  • Infringing of another person's rights;

  • Illegal;

  • Malicious; or

  • Otherwise inappropriate.

We may moderate or remove content that violates applicable law or our policies.

16. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We make reasonable efforts to maintain accurate information and reliable website functionality, but we do not guarantee that:

  • The website will always be available or uninterrupted;

  • The website will always be completely error-free;

  • Every product will always be available; or

  • Website content will never contain technical errors.

Nothing in these Terms excludes or limits any consumer rights, warranties, guarantees, or remedies that cannot lawfully be excluded or limited under applicable Indian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, [My Store] will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products, except where such liability cannot legally be excluded or limited.

Nothing in these Terms is intended to:

  • Exclude liability that cannot legally be excluded;

  • Restrict mandatory consumer rights;

  • Exclude liability for fraud or fraudulent misrepresentation where such exclusion is unlawful; or

  • Remove any statutory remedy available to you under applicable law.

Where liability can lawfully be limited, our liability will be limited to the extent permitted by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [My Store], its owners, employees, service providers, and representatives from claims, losses, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This section does not apply to the extent that the claim or loss resulted from our own unlawful conduct or liability that cannot legally be transferred to you.

19. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, transportation disruptions, internet or telecommunications failures, strikes, civil disturbances, or other unforeseen events.

Where such circumstances affect an order, we will take reasonable steps to communicate with affected customers and provide remedies required by applicable law.

20. Privacy

Your use of our website is also governed by our Privacy Policy.

Privacy Policy: [INSERT PRIVACY POLICY LINK]

Our Privacy Policy explains how we collect, use, store, and protect personal information.

21. Grievance Redressal

If you have a complaint or concern regarding an order, product, payment, delivery, return, refund, or any other aspect of our service, please contact us.

Store: [My Store]
Grievance Officer: [NAME / DESIGNATION]
Email: [vanshteotia137@gmail.com]
Phone: [9412786788]
Business Address: [Meerut]

Grievance procedure: [INSERT YOUR COMPLAINT/GRIEVANCE PROCESS]

We will address complaints in accordance with applicable law and our internal grievance procedure.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and jurisdiction available to a consumer under applicable law, disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts at:

[CITY, STATE, INDIA]

Nothing in this clause is intended to prevent a consumer from exercising any mandatory legal right to approach a competent consumer commission, court, or other authority having jurisdiction under applicable law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or interpreted to the minimum extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue to apply.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our website and purchase of products from [My Store], subject to applicable law.

25. Contact Informa