Shipping policy

Shipping Policy

Last Updated: [01/10/2026]

Thank you for shopping with [My Store].

We aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through [www.avyzo.co.in].

By placing an order with us, you agree to the shipping terms described below.

1. Shipping Methods

We currently offer the following shipping method(s):

Standard Shipping

Delivery Partner(s): [COURIER/LOGISTICS PROVIDER NAME]
Estimated Delivery Time: [X-X BUSINESS DAYS]
Shipping Availability: [PAN-INDIA / SELECTED PIN CODES]

Express Shipping — If Available

Delivery Partner(s): [COURIER/LOGISTICS PROVIDER NAME]
Estimated Delivery Time: [X-X BUSINESS DAYS]
Additional Cost: [₹XXX / AS CALCULATED AT CHECKOUT]

Shipping options available for your address will be displayed during checkout, where applicable.

2. Delivery Timeframes

Our estimated delivery timeframe is:

Order Processing: [X-X BUSINESS DAYS]

Transit/Delivery: [X-X BUSINESS DAYS]

Total Estimated Delivery: [X-X BUSINESS DAYS]

Delivery times are estimates and may vary depending on your location, courier availability, weather, holidays, public events, transportation conditions, or other circumstances outside our reasonable control.

Certain remote or difficult-to-service locations may require additional delivery time.

3. Shipping Costs

Shipping charges are calculated based on factors such as your delivery location, order value, product size/weight, and the shipping method selected.

Our current shipping charges are:

Standard Shipping: [free]
Orders Below [₹XXX]: [₹XX shipping charge]
Express Shipping: [₹XXX]
Remote/Additional Area Charges: [₹XXX, if applicable]

The applicable shipping charge, if any, will be displayed before you complete your purchase.

We will not intentionally add undisclosed shipping charges after an order has been placed, except where permitted by applicable law and clearly communicated to you.

4. Order Processing Time

Orders are generally processed within [X-X BUSINESS DAYS] after successful payment or order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high order volume, sales, promotions, holidays, or other exceptional circumstances, processing may take longer.

If there is a significant delay in processing your order, we will make reasonable efforts to inform you using the contact details provided with your order.

5. Order Tracking

Once your order has been shipped, we will provide tracking information where tracking is available.

You may receive:

Shipping confirmation by email, SMS, or WhatsApp;
Courier or tracking number; and/or
A tracking link.

Tracking Information: [TRACKING METHOD/LINK]

Please allow [24-48 HOURS] after receiving the shipping confirmation for tracking information to become active.

If your tracking information has not updated for [X DAYS], please contact us at [EMAIL ADDRESS] with your order number.

6. Delivery Address

Please make sure that your shipping address, phone number, and other delivery details are correct before completing your order.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer, subject to applicable consumer rights and our return/refund terms.

If you notice an incorrect address after placing your order, contact us as soon as possible at:

Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]

We will try to update the delivery information before the order is shipped, but changes cannot always be guaranteed.

7. Delivery Attempts and Failed Delivery

The courier may make [X] delivery attempts before returning the package to the sender.

A delivery may fail because of reasons such as:

Incorrect or incomplete address;
Customer unavailable at the delivery address;
Incorrect phone number;
Refusal to accept the package;
Restricted delivery location; or
Other courier-related delivery issues.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or another customer-related issue, please contact us at [EMAIL ADDRESS].

Any additional shipping or re-delivery charges, if applicable, will be communicated to you before re-shipping.

Nothing in this section limits any rights available to consumers under applicable law.

8. Delivery Delays

Although we work to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

Severe weather;
Natural disasters;
Public holidays;
Transportation disruptions;
Courier network issues;
High order volumes;
Incorrect address information;
Remote-location delivery;
Government or regulatory restrictions; or
Other circumstances beyond our reasonable control.

If your order is delayed beyond the estimated delivery period, please contact us at [EMAIL ADDRESS].

We will work with the relevant delivery partner to help resolve the issue.

9. Lost, Damaged, or Missing Packages

If your tracking information shows that a package has been delivered but you have not received it, please contact us within [X DAYS] of the stated delivery date.

If your package arrives visibly damaged, please:

Take photographs of the package and product, where possible.
Keep the original packaging.
Contact us at [EMAIL ADDRESS] within [X DAYS].
Provide your order number and relevant photographs/details.

We will review the issue and coordinate with the delivery partner where appropriate.

Any applicable replacement, refund, or other remedy will be handled in accordance with our [Return & Refund Policy] and applicable law.

10. International Shipping

International Shipping Availability

[We currently ship only within India.]

[We offer international shipping to selected countries.]

If international shipping is available, the following terms apply:

Available Countries: [LIST COUNTRIES]
Estimated Delivery Time: [X-X BUSINESS DAYS]
International Shipping Cost: [₹XXX / CALCULATED AT CHECKOUT]
Courier/Shipping Partner: [COURIER NAME]

International orders may be subject to customs duties, import taxes, local charges, or other fees imposed by the destination country.

[These charges are the responsibility of the customer / These charges are included in the checkout price.]

Customers are responsible for providing accurate delivery and customs information where required.

International delivery times may vary significantly depending on customs clearance and local delivery conditions.

11. Shipping Restrictions

We may be unable to deliver to certain locations, PIN codes, PO boxes, restricted areas, or locations where our delivery partners do not provide service.

If we are unable to fulfil an order because delivery to the provided address is unavailable, we will contact you regarding the available options.

[ADD ANY SPECIFIC PIN-CODE OR PRODUCT RESTRICTIONS]

12. Prepaid and Cash on Delivery Orders

Prepaid Orders

For prepaid orders, processing generally begins after successful payment confirmation.

Cash on Delivery (COD)

If Cash on Delivery is available:

COD Availability: [YES/NO]

COD Charges: [free / ₹XX]

COD Order Limit: [₹XXX]

Additional verification may be required for certain COD orders.

[ADD YOUR ACTUAL COD TERMS HERE]

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery services, costs, or business practices.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage customers to review this policy before placing an order.

14. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact us:

Store Name: [STORE NAME]
Legal/Business Name: [LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]