Refund policy

Return & Refund Policy

Last Updated: October 01 2026

Thank you for shopping with [My Store].

We want you to feel confident when ordering from us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we will work with you to provide an appropriate solution.

This Return & Refund Policy explains when returns, exchanges, replacements, and refunds may be available.

1. Return Eligibility

You may request a return if:

  • You received a damaged product;

  • You received a defective or faulty product;

  • You received the wrong product;

  • The product is materially different from its description or specifications;

  • The product is missing essential parts or accessories; or

  • The product otherwise qualifies for return under the applicable product-specific return terms.

For products eligible for a general return, the item must generally:

  • Be unused and in its original condition;

  • Be returned with the original packaging, tags, accessories, manuals, and other included items, where applicable;

  • Not show signs of misuse, intentional damage, or unreasonable wear; and

  • Be accompanied by the original order details or proof of purchase.

Return Eligibility: [ADD ANY PRODUCT-SPECIFIC CONDITIONS]

Eligibility may vary by product category. Please check the product page for any specific return conditions before placing your order.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

2. Return Timeframe

Return requests must generally be submitted within:

[7 DAYS] of receiving the order.

The return period begins from the date the product is delivered to you.

To request a return, contact us at [EMAIL ADDRESS] or through [RETURN REQUEST METHOD/LINK] and provide:

  • Order number;

  • Product name;

  • Reason for the return;

  • Photographs or videos, where relevant; and

  • Any other information reasonably required to process the request.

Requests submitted after [7 DAYS] may not be accepted unless required by applicable law or approved by us under exceptional circumstances.

3. How to Request a Return

To start a return:

Step 1 — Contact Us

Email [EMAIL ADDRESS] with your order number and the reason for the return.

Step 2 — Provide Details

Depending on the issue, we may ask you to provide photographs or a short video showing the product, packaging, damage, defect, or incorrect item.

Step 3 — Return Approval

After reviewing your request, we will let you know whether the return is approved and provide return instructions where applicable.

Step 4 — Send the Product Back

If a return is approved, follow the return instructions provided by our customer-support team.

Return Address: [RETURN ADDRESS]

Please do not send products to an address other than the one provided by our support team.

4. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, faulty, or incorrect, please contact us as soon as reasonably possible and preferably within [48 HOURS / 7 DAYS] of delivery.

Please provide:

  • Order number;

  • Photographs of the product;

  • Photographs of the packaging, where relevant;

  • A description of the issue; and

  • A short video, if requested and reasonably necessary to understand the problem.

After reviewing the issue, we may offer an appropriate remedy, which may include:

  • Replacement;

  • Exchange;

  • Repair, where appropriate;

  • Refund; or

  • Another remedy available under applicable law.

We will not require unnecessary information or impose unreasonable conditions for resolving a genuine damaged or defective-product complaint.

5. Exchange Options

If you would prefer an exchange rather than a refund, an exchange may be available for eligible products.

Exchange Period: [7 DAYS]

Exchange Availability: [YES / NO]

Exchanges may be subject to:

  • Product availability;

  • Size, colour, model, or variant availability;

  • The product being eligible for exchange; and

  • Any product-specific conditions displayed at the time of purchase.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution, subject to applicable law.

6. Refund Process

Once your return is received and inspected, we will review the returned product and confirm the outcome.

If your refund is approved, we will initiate the refund using the applicable payment method or process agreed with you.

Refund Timeline

Return Review: [X-X BUSINESS DAYS] after we receive the returned product.

Refund Processing: [X-X BUSINESS DAYS] after refund approval.

Bank/Payment Provider Processing: [UPTO 7 DAYS]

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

We will provide confirmation once the refund has been initiated, where applicable.

7. Refund Amount

For an approved refund, the amount refunded will generally depend on the reason for the return and the applicable terms for the product.

Where appropriate, the refund may include:

  • The purchase price of the returned product; and

  • Applicable shipping charges where required by our policy or applicable law.

[ADD YOUR SPECIFIC REFUND/SHIPPING CHARGE RULES]

We will clearly communicate any amount that will not be refunded before finalizing the return, where applicable and permitted by law.

8. Return Shipping Costs

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, faulty, or incorrect, [WE WILL COVER THE RETURN SHIPPING COST / PROVIDE A PREPAID RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS], subject to verification and applicable law.

Change-of-Mind Returns

For eligible returns where the product is not damaged or defective:

Return Shipping Cost: [FREE / CUSTOMER PAYS RETURN SHIPPING / ₹XXX]

Any applicable return shipping charge will be communicated clearly before the return is processed.

9. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or applicable law.

Non-returnable items may include:

  • [PERSONALIZED OR CUSTOM-MADE PRODUCTS]

  • [PERISHABLE PRODUCTS]

  • [HYGIENE-SENSITIVE PRODUCTS, WHERE APPLICABLE]

  • [DIGITAL PRODUCTS, WHERE APPLICABLE]

  • [PRODUCTS MARKED “NON-RETURNABLE” ON THE PRODUCT PAGE]

  • [OTHER SPECIFIC PRODUCT CATEGORIES]

Important: A product will not be excluded from return solely by this list where applicable law provides a consumer with a mandatory return, refund, replacement, or other remedy.

10. Products Damaged After Delivery

Products that are damaged due to misuse, accidents, improper installation, unauthorized modification, or failure to follow reasonable product-care instructions may not qualify for a return or refund.

This does not affect remedies that may be available where the product was already defective or otherwise non-conforming when supplied.

11. Sale and Discounted Products

Products purchased during sales or promotional offers may be eligible for return unless the product page or applicable offer terms clearly state otherwise.

Sale Product Return Policy: [SAME AS REGULAR PRODUCTS / NON-RETURNABLE / ADD SPECIFIC TERMS]

Any special return conditions will be displayed before or at the time of purchase.

12. Order Cancellation

If you want to cancel an order, please contact us as soon as possible:

Email: [EMAIL ADDRESS]

We will try to cancel the order before it is shipped.

Once an order has been shipped or delivered, our cancellation process may no longer apply and the request may instead be handled under this Return & Refund Policy.

Cancellation Window: [X HOURS / BEFORE SHIPMENT]

Any refund for an approved cancellation will be processed within [X-X BUSINESS DAYS], subject to payment-provider processing times.

13. Return Inspection

When a returned product reaches us, we may inspect it to confirm:

  • The product corresponds to the original order;

  • The reported issue is consistent with the return request;

  • Required components and accessories are included; and

  • The product meets the applicable return conditions.

We aim to complete the review within [X-X BUSINESS DAYS] of receiving the returned item.

If additional information is required, our customer-support team may contact you.

14. Return Pick-Up

Where return pickup is available, we may arrange collection through our delivery partner.

Return Pickup Availability: [PAN-INDIA / SELECTED PIN CODES / NOT AVAILABLE]

If pickup is unavailable for your location, we will provide instructions for sending the product back.

Pickup Timeframe: [X-X BUSINESS DAYS]

Pickup timelines may vary depending on courier availability and your location.

15. Failed Return Pickup

If a scheduled return pickup cannot be completed because the customer is unavailable or the package is not ready, additional pickup attempts may be subject to courier availability.

Number of Pickup Attempts: [X]

If the pickup continues to fail, please contact us at [EMAIL ADDRESS] so that we can help arrange an alternative solution.

16. Refunds for Cash on Delivery Orders

If your original order was placed using Cash on Delivery (COD), the refund will be processed through:

[BANK TRANSFER / UPI / OTHER METHOD]

You may be asked to provide the necessary payment details to process the refund securely.

COD Refund Processing Time: [X-X BUSINESS DAYS]

We will never ask you to share your password, OTP, PIN, or other confidential authentication information to process a legitimate refund.

17. Refunds for Failed or Lost Deliveries

If an order is confirmed as lost in transit or cannot be delivered due to a courier-related issue, we will review the shipment and provide an appropriate resolution in accordance with our shipping terms and applicable law.

Depending on the circumstances, this may include:

  • Replacement shipment;

  • Refund; or

  • Another appropriate remedy.

Investigation Timeframe: [UPTO 7 DAYS]

18. Customer Support

If you have any questions about a return, exchange, replacement, or refund, please contact us:

Store Name: [STORE NAME]
Legal/Business Name: [LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Return & Refund Support

Please include your order number when contacting us so that we can assist you more quickly.

Expected Response Time: [24-48 HOURS / X BUSINESS DAYS]

19. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, return procedures, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage customers to review this policy before placing an order.

20. Applicable Law and Consumer Rights

This Return & Refund Policy is intended to operate in accordance with applicable laws of India.

Nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer rights or remedies available under applicable law.

Where a product is defective, damaged, not as described, incorrect, or otherwise covered by a mandatory legal remedy, applicable consumer rights will continue to apply.

[My Store ]
www.avyzo.co.in
Last Updated : October 01 2026